Privacy Policy
Last updated: January 14, 2026
Welcome to Pangel! Please carefully read this Privacy Policy before accessing the website located at www.pangel.com (“the Website”) and/or signing up for an account for the Pangel mobile application (the “Mobile App”). The Website, the Mobile App, and all software features, functionality, material, and services provided by the Company are collectively referred to as “Pangel Services.”
The Pangel Service is controlled by Pangel, Inc., a company operating in accordance with the laws of the State of Delaware (hereinafter the “Company,” “Pangel,” “we,” “us,” or “our”).
This Privacy Policy informs you what personal information we collect from you, how we collect, use, share, and secure it, and your rights relating to your personal information. We process all personal information we collect from you in compliance with U.S. Privacy Laws.
This Privacy Policy only applies to individuals who access the Pangel Services, sign up for an account, individuals who consent to become guardians, or subscribe to our mailing list. If you disagree with this Privacy Policy, please do not access or use the Pangel Service.
Table of Contents
2. What personal information do we collect?
3. How do we collect and use your personal information?
4. Disclosure of your personal information
7. California Online Privacy Protection Act (CalOPPA)
8. Children Online Privacy Protection Act (COPPA)
Definitions
Whenever used in this Privacy Policy, the following words in bold shall have the meaning as defined below:
Account
refers to a user account that enables a user to log into the Pangel Mobile App or Website (as applicable) and make use of the Pangel Services.
Application
refers collectively to the Website and the Mobile App.
Guardian
refers to an individual nominated by the subscriber as a responsible party to be contacted to care for their pet in the event of an emergency and who accepts such nomination.
Login Credentials
means the account access credentials that enable users to sign in and access the App features and functionality.
OTP
refers to a One-Time Password sent to the subscriber and guardians by short text message on the phone and by email for verification purposes.
Subscriber
refers to a pet owner who subscribes to one of the subscription plans offered by the Company.
Subscription Fee
means the fee the subscriber pays the Company for the selected subscription plan.
Subscription Term
means the initial term of a subscription plan and each subsequent renewal term (as applicable).
User Content
refers to any content submitted by a user on the Website or the Mobile App as defined in Section 5.1 of the Terms and Conditions.
2. What personal information do we collect?
"Personal Information" or "Personally Identifiable Information" (PII) means any information that can be used to distinguish or trace an individual's identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual, as per the privacy laws and regulations of United States. There is some information that you directly provide us during your use of the Pangel Service, and there is some information that we collect automatically during your use of the application. You may decline to provide any personal information when requested by the Company. However, you understand that your refusal to provide certain personal information required for the provision of the application features and functionality may result in us being unable to deliver the Pangel Service to you.
The personal information we collect includes but is not limited to:
Subscriber’s full name,
Subscriber’s email address,
Subscriber’s mobile phone number,
Subscriber’s date of birth,
Subscriber’s schedule,
Pet-related information,
Photos the subscriber uploads (including any profile photos, pet photos, and other similar information),
Subscriber’s home address,
Guardian’s full name,
Guardian’s email address,
Guardian’s mobile phone number,
Content of all communication the subscriber has with the Company, including communication through third-party social media services,
Subscription information (past and current subscription plans and payments),
Information that the subscriber provides us when they participate in our surveys or promotions,
Subscriber’s log data, including the browser type, time and pages the subscriber visited, subscriber’s IP address, etc.,
Subscriber’s device data, including the mode and make of the device, operating system, unique device identifiers,
Information is collected through the use of cookies and other tracking technologies.
3. How do we collect and use your personal information?
Account Information
When you sign up for an account and set up your profile, we collect personal information including but not limited to your full name, email address, phone number, home address, details of your schedule, etc. (‘account data’).
We use your profile data to:
create your profile on the application,
enable you to log into your account and make use of the application features and functionality,
assist you in recovering your lost account password;
communicate with you as and when required, including sending you notifications according to your schedule;
send you promotional content that we think you will find interesting.
2. Transaction Data
If you subscribe to the Pangel Service through the Website, we will also collect and process the following information:
Subscription Plan; and
Billing address of the payment cardholder.
Please note that although you provide your payment details when subscribing to the Pangel Service on the Website, all payment card data is directly collected and processed by the third-party payment processor Stripe, Inc., in accordance with its own legal policies. We do not collect or store any payment card data on our database.
We use your transaction data:
To enable our payment processor to process your subscription fee;
To provide you access to the Pangel Service according to your selected subscription plan;
To process any cancellations and refund requests, if applicable;
For our accounting and legal compliance purposes.
3. Guardian’s Data
When you nominate a guardian for your pets on the application, you provide us with the guardian’s full name, email address, and mobile phone number. By providing this personal information to us, you represent to us that you have obtained the guardian’s consent for processing their personal information with us and your other guardians.
We will use your guardian’s personal information to:
Verify their consent by sending an OTP to the guardian’s mobile phone number as provided by the subscriber;
To send notifications to the guardian in the event of an emergency (provided the guardian has been verified).
4. Marketing Data
If you subscribe to receive marketing communication from us or contact us in response to our marketing campaigns, we may collect and process your full name, email address, and mobile phone number.
We process this personal information for the following purposes:
Sending you promotional offers, surveys, and other direct marketing material;
Follow-up on sales inquiries we receive from you;
For our internal business purposes, such as data analysis and product development.
5. Support Request Data
We collect your personal information when you send us your support requests, inquiries, or feedback through email or the contact form on the application. The personal information we collect includes your full name, email address (depending on the medium of communication), and any personal information contained in the content of your communication.
We process this personal information for the following purposes:
To respond to your communication and offer relevant support services;
To facilitate and improve our application features and functionality.
6. Cookies
When you visit our Website, we may collect some personal information from you, including but not limited to log data such as your browser type, time and pages you visit, your IP address, and device data, including the mode and make of your device, operating system, and unique device identifiers.
We use cookies to improve our understanding of how you interact with Pangel Services and our emails and to improve your user experience.
4. Disclosure of your personal information
We respect your personal information and do not engage in selling or renting it. We will only disclose/share the personal data we collect from you and your guardians as described hereunder:
1. Third-party service providers
We may engage third-party service providers to perform services on our behalf, including but not limited to web hosting, email distribution, payment processing, marketing, and customer support services. Your personal information is disclosed to such third-party service providers only to the extent required for them to perform relevant functions on our behalf. In no event will these service providers use your personal information for any purpose other than those specified in this Privacy Policy.
2. Pet guardians
If the application determines that you did not return home to your pets at the scheduled time, we may disclose this information to your guardian in accordance with the provisions of this Agreement.
Each guardian’s information will also be shared with all the other guardians.
3. Commercial transactions
If we enter into any commercial transaction, such as a merger, acquisition, sale, or purchase, all your personal information may be disclosed or transferred as part of such a commercial transaction.
4. Protection of rights or fulfillment of legal obligations
We will disclose your personal information with third parties in situations where we believe such disclosure is necessary to investigate or remedy any violations of our Agreement or to protect our rights and the rights of others. We will also disclose your personal data in situations where we are required to do so by applicable law/regulation or legal process, such as to comply with a subpoena.
5. With your consent
We may share your personal information with third parties with your express consent.
5. Storage and Security
Your Personal Information will be stored in the United States and other parts of the world in accordance with this Privacy Policy.
The application is designed with the security of personal information in mind. We only collect limited personal information, which reduces the risk and impact of data breaches on our users. We have also implemented appropriate organizational and technical security protocols to prevent any unauthorized access or deletion of your personal information. We use encryption protocols, firewalls, and periodic data audits to ensure the security of the personal information we hold. We also use secure third-party payment processors who directly collect and process our users’ payment data, so none of the sensitive financial data is stored in our database. We also restrict access to data within our Company on a need-to-know basis to prevent unauthorized access to any personal information. All user access to the application is password-protected, and we restrict the use of login credentials by multiple users. We have also adopted data security policies in line with the industry’s best practices.
Despite all our efforts to ensure the security of your personal information, you acknowledge that data transmission over the internet is never one hundred percent secure. Thus, we cannot offer any guarantees regarding the absolute security of your personal information.
6. Your Privacy Rights
Your rights relating to your personal information that we process are as follows:
1. Right to access your personal information
You have the right to request access to your personal information or a copy of your personal information by contacting us.
2. Right to rectification
If the personal information we process for you is incorrect, outdated, or incomplete, you may request us to rectify, update, or complete your missing personal information by contacting us.
3. Right to withdraw consent
You have the right to withdraw your consent at any time. You can opt out of receiving marketing communication from us by clicking the ‘unsubscribe’ link at the bottom of our marketing emails. You can also block the use of our cookies to which you previously consented by accessing your browser settings.
4. Right to the erasure of personal information
In limited circumstances, you may exercise your right to request the erasure of your personal information.
7. California Online Privacy Protection Act (CalOPPA)
Pangel does not sell your personal information to any third parties. If you reside in the State of California, you have the right to request information regarding the disclosure of your personal information by the Company to third parties for direct marketing purposes. If you wish to make a request, please contact us at the contact details provided at the bottom of this Privacy Policy. We will make our best effort to respond to you within 20 business days.
You also have the right to request information about our privacy practices, how we collected your personal information, and with whom we share your personal information. You may make specific requests to exercise the aforementioned rights by sending a support request.
CalOPPA also requires us to inform our users how we respond to Do Not Track (“DNT”) signals when the user visits our Website. Please note that we currently do not respond to DNT signals.
8. Children Online Privacy Protection Act (COPPA)
The Children’s Online Privacy Protection Act (COPPA) puts parents in control of the collection of personal information from children under the age of thirteen. In compliance with the COPPA Rule, we do not knowingly collect any personal information from children under the age of 13. If you are a parent of a child who has submitted any personal information on the application, please contact us, and we will immediately investigate and delete any data relating to minors.
9. CAN-SPAM Act
In compliance with the CAN-SPAM Act, we agree that:
If a message we send you is an advertisement, we will identify it in a reasonable way.
We will enable you to unsubscribe from our emails using the unsubscribe link at the bottom of our email.
We will honor your decision to opt out of receiving emails from us.
We will not mislead you by using any misleading subjects or email addresses.
We will include our business address in our correspondence with you.
10. Third-party Links
The application may contain links to third-party services that are not owned or operated by us. Should you decide to click on any such third-party’s links, you will be directed to such a third-party’s website. These third-party websites are governed by their own Terms and Conditions and Privacy Policy. We encourage our users to review the third-party Terms and Conditions and Privacy Policy before using such services. The presence of any third-party links on the application does not constitute an endorsement or recommendation of such a third party, and we cannot be held responsible for such a third party’s actions.
11. Updates
We may update this Privacy Policy to reflect our new privacy practices and commitment to compliance with applicable privacy laws and regulations. We will post the updated Privacy Policy on this page and notify you of such updates by changing the last updated date on the top or by sending an email (if required by law). You should review this Privacy Policy regularly to ensure that you are familiar with any changes. You understand and accept that your continued use of the application after the updates become effective will be deemed as acceptance of such updated privacy practices.
12. Contact us
You can contact us by using the contact form on our application. Alternatively, you can also write to us at:
Business address: 3500 S. DuPont Hwy. Dover, DE 19901
Email:hello@pangel.com
13. GPS / Location Tracking
1. Location Information We Collect
We do not collect, store, or transmit any GPS location data to our servers. The only location-related information stored in your account is your saved address coordinates, which you provide.
All live GPS data from your device is processed locally and never leaves your device.
2. How We Use Location Information
Your device’s location is used solely to:
Determine whether you are inside or outside a defined range of your saved address
Trigger or suppress automated actions based on that determination
Support the functionality of location-based features
Only the yes/no outcome of this comparison is sent to our servers. No raw GPS data, precise coordinates, or historical location information is transmitted or stored.
3. Data Retention
We do not retain any GPS location data.
Your saved address coordinates remain stored as part of your account settings until you update or delete them.
4. How We Share Location Data
We do not sell, rent, share, or transmit GPS location data to any third parties.
We do not use any third-party SDKs for location tracking.
5. Your Choices
You may enable or disable location permissions at any time through your device settings.
If you choose not to grant location access, certain features may not function, but the app will remain usable